At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a global innovator in digital solutions, AI-driven automation, and customer experience services, empowering leading brands to deliver exceptional digital experiences across the fintech, high-tech, tourism, and gaming sectors, we are looking for – Backoffice Gaming Support Specialist with Polish or French.

Key Responsibilities:

• Communicate with players via email in Polish or French and English to assist with account-related inquiries and game-related issues;
• Provide accurate and timely responses to customer questions while maintaining a professional and friendly tone;
• Investigate and resolve player issues related to transactions, game progress, or technical concerns using internal tools;
• Escalate complex or sensitive cases to the relevant departments, ensuring all necessary information is clearly documented;
• Contribute to team knowledge by identifying recurring issues and suggesting improvements to email templates or processes.

Requirements:

• Fluency in Polish or French and English, both written and spoken;
• Previous experience in a backoffice, customer support, or gaming-related role is an advantage;
• Strong attention to detail and the ability to work with sensitive information discreetly;
• Good problem-solving skills and a proactive attitude towards complex case handling;
• Willingness to work remotely on day and later shifts, including weekends or holidays when needed.

What our client offers:

• Attractive salary and benefits package, plus a welcome bonus;
• Relocation package if needed;
• Extra health and vision coverage for employees and their families;
• Free access to online courses, coaching, and personal development sessions;
• Wide range of discounts on restaurants, beauty services, transport, and more;
• Opportunities for career advancement and growth;
• Supportive and inclusive company culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).