At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leading provider of digital solutions, AI automation, and customer experience services, enabling global brands to enhance digital experiences across fintech, high-tech, tourism, and gaming industries, we are looking for – Backoffice Gaming Support Specialist with German and English (Remote/day and later shifts).

Key Responsibilities:

• Communicate with players via email in German and English to assist with account-related

inquiries and game-related issues;

• Provide accurate and timely responses to customer questions while maintaining a

professional and friendly tone;

• Investigate and resolve player issues related to transactions, game progress, or technical

concerns using internal tools;

• Escalate complex or sensitive cases to the relevant departments, ensuring all necessary

information is clearly documented;

• Contribute to team knowledge by identifying recurring issues and suggesting improvements

to email templates or processes.

Requirements:

• Fluency in German and English, both written and spoken;
• Previous experience in a backoffice, customer support, or gaming-related role is an advantage;
• Strong attention to detail and the ability to work with sensitive information discreetly;
• Good problem-solving skills and a proactive attitude towards complex case handling;
• Willingness to work remotely on day and later shifts, including weekends or holidays when needed.

What our client offer:

• Competitive salary and benefits package;
• Flexible options available for part-time or full-time positions;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Career growth and development opportunities.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).