At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a top innovator in digital solutions and AI automation, optimizing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Backoffice Digital Safety Specialist with Danish or Norwegian and English (Day and Night Shifts).

Key Responsibilities:

• Provide high-quality chat support in Danish and Norwegian to ensure customer satisfaction;
• Monitor and assess digital content to ensure compliance with safety guidelines;
• Investigate and resolve user concerns related to online security and policy violations;
• Collaborate with internal teams to improve support processes and enhance customer

experience;

• Maintain accurate records of interactions and issue resolutions;
• Work flexible day and night shifts to ensure 24/7 support coverage.

Requirements:

• Fluency in Danish or Norwegian and excellent English skills;
• Strong analytical skills and attention to detail in reviewing digital content;
• Experience in customer support, trust & safety, or content moderation is an advantage;
• Ability to multitask and work effectively in a fast-paced environment;
• Strong communication and problem-solving skills;
• Willingness to work in rotating shifts, including nights and weekends.

What our client offer:

• Competitive salary and benefits package;
• Different shifts throughout the day;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Career growth and development opportunities;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).