At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - an industry-recognized BPO partner, delivering tailored support and process optimization for global clients, we are looking for – Backoffice Consultant with Dutch or German or Arabic or Danish (Hybrid).

Key Responsibilities:

• Help customers by responding to their requests and product questions - all online, no calls;
• Manage tickets and messages using our smart internal tools;
• Keep product info accurate and up to date - your attention to detail matters;
• Collaborate with teams to solve issues quickly and efficiently;
• Follow processes to ensure top-notch data quality.

Requirements:

• Fluent in Dutch, German, Arabic, or Danish and confident in English;
• Tech-savvy with basic digital tools and web platforms;
• Detail-oriented, reliable, and able to work independently;
• Previous experience in support or back-office work is a plus, but not required;
• Curious, proactive, and eager to learn in an international environment.

What our client offers:

• A competitive salary package along with attractive employee benefits;
• Ample opportunities for career progression and growth within the company;
• Comprehensive training and development programs to enhance your skills;
• A dynamic and supportive working environment that encourages professional development;
• Flexible working hours, with options for both day and later shifts, hybrid working model;
• The opportunity to work with a diverse and international team, gaining global experience.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).