Back Office Coordinator with English | Working on Shifts

Spirit of the role:

The Back Office Coordinator will support Reverse Logistics and/or Customer Experience Programs requiring client system access. They support the Company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, they update the Company database with all appropriate information.

Flexible working hours:

06:00 - 14:30

09:00 - 17:30

10:30 - 19:00

13:30 - 22:00

22:00 - 05:30

Responsibilities:

Perform/handle back office customer communications;

Advise customers on behalf of OnProcess Technology’s clients;

Utilize clients third parties to provide the entitled service;

Follow detailed instructions as outlined in Company documents;

For service level agreement in jeopardy, follow established escalation rules;

Update applicable Program Database(s) accurately;

Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies;

Identify and escalate data or program specific issues to appropriate level of management.

Requirements:

Fluency in English;

Ability to coordinate different internal and external parties;

Previous customer service experience will be an advantage;

Attention to detail and accuracy;

Multi-tasking skills;

Strong written, verbal and interpersonal communication skills;

Ability to maintain confidentiality;

Familiarity with or an ability to understand and utilize a database and MS Office programs.