ATM Network Monitoring and Support Manager, Sofia

DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe.

Our amazing company is following an ambitious journey, which requires bright and motivated people to build its successful future. This position is a fantastic opportunity for a professional to create value and develop within one of the largest banks in Bulgaria.

We are looking: ATM Network Monitoring and Support Manager

Your work will include:

• Technical and process development, including preparation of upgrade assignments & operation of software platforms for:

Remote technical monitoring of ATMs;

Dedicated ATM device registry ;

Predictive technical support module.

• Operational management of DSK Bank's suppliers' activities related to technical support of ATMs, including automation of SLA execution;
• Preparation of reports on activities performed, including automation of reporting ;
• Analysis and forecasting of pre-repair activities for ATMs;
• Preparation of maintenance and preventive maintenance plans for ATMs;
• Participation in the preparation and proposal of changes to internal rules related to the activities of supply, installation and maintenance of ATMs.

You are the ideal candidate if you possess:

• Gained on-the-job experience related to remote monitoring of technical equipment – building management systems, security alarm and video surveillance systems, computer and communication hardware monitoring systems;
• Personal responsibility for the obligations undertaken;
• Initiative;
• Loyalty to the employer and colleagues;
• Good communication skills;
• Skills to manage a small team of experts;
• Ability to adapt to a new work environment;
• Desire to implement innovative ideas in order to automate and optimize the work process;
• English with a level - using technical documentation.

We offer:

• Excellent opportunities for professional and career development in one of Bulgaria’s leading banks;
• Food vouchers in the amount up to 102,26 euro per month;
• 20 + 5 paid holiday leave;
• Additional Health Insurance;
• Favourable conditions for housing and mortgage lending, as well as for bank products and services;
• Preferences for bank products and services;
• Annual bonus scheme depending on the achieved results;
• Preferential conditions for Multisport / CoolFit card;
• Great location – in the heart of Sofia’s city center;
• Discounts in various companies;
• Internal academies;
• Refer a Friend Bonus;

Join us and be part of a dynamic team where your efforts will have a direct impact on expanding the reach of our services and ensuring our customers get the most value from their experience with us. If you are ready to take on the challenge, we’d love to meet you!