Grove Global Consult is a consulting and recruitment agency providing strategic consulting and talent acquisition services to companies worldwide.

We are looking for a client-focused Account Manager for one of our clients to guide customers from signed contract to successful service delivery. This role is essential in ensuring a seamless onboarding experience while building strong, long-term relationships with business clients. It requires excellent communication skills, customer-oriented thinking, and the ability to coordinate effectively with internal teams.

Candidates with more than 2 years of relevant experience will be considered with higher priority.

Main Duties and Responsibilities:

• Lead the client onboarding process after successful contract signature.
• Act as the primary point of contact throughout the onboarding process, building trusted relationships with client stakeholders.
• Organize and conduct detailed kickoff meetings to align on objectives, timelines, and client requirements.
• Assist clients with onboarding procedures, facilitate implementation, and proactively remove blockers.
• Collaborate closely with internal stakeholders to ensure successful service delivery and customer satisfaction.
• Maintain timely and proactive communication with clients throughout the onboarding journey.

Requirements:

• Excellent English communication skills (written and spoken).
• At least 1 year of experience in B2B SaaS onboarding, Account Management, Implementation, or Customer Success.
• Previous experience in the payments industry will be considered an advantage.
• Proven experience managing business (B2B) clients.
• Ability to translate client needs into actionable internal tasks.
• Strong attention to detail and excellent problem-solving skills.
• Comfortable working with CRM systems and digital tools.

What We Offer:

• Attractive base salary and performance bonuses.
• Full-time position (8-hour working day), Monday to Friday.
• Modern office conveniently located just an 8-minute walk from Business Park metro station.
• Social benefits including Multisport card, additional health insurance, birthday gift cards, and other company perks.
• Excellent opportunities for career growth and professional development.
• 20 days of paid annual leave, public holidays, and regular team-building events.
• Free fruits, beverages, and weekly office catering.

Applications including references or recommendation letters will be considered with higher priority. If you are looking for an opportunity to develop your career within a dynamic and international environment, we would be delighted to receive your application. Recruitment license issued by the Ministry of Labor and Social Policy № 3018 / 30.04.2020.