About Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

About Comms-care As the UK’s leading strategic channel-only IT solutions and services provider Comms-care are committed to helping our partners thrive and grow. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms–care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing & Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless.

About the role

As a 2nd Line Support Engineer, you will:

• Provide 2nd line technical support to clients, addressing issues related to hardware, software, networking infrastructure (Fortinet, Juniper & Cisco), and Azure cloud services
• Diagnose and troubleshoot complex IT issues across multiple platforms, including networking, operating systems, and cloud environments (primarily Azure), escalating to 3rd line support when necessary
• Collaborate with other support engineers to resolve networking and Azure-related issues in a timely manner
• Install, configure, and maintain hardware, networking systems, and software components, including Azure-based solutions and services
• Manage and resolve networking issues, including connectivity, firewalls, routers, and switches
• Assist clients with the deployment, configuration, and troubleshooting of Azure-based services such as virtual machines, storage, and networking
• Ensure compliance with IT policies, procedures, and security protocols, especially in cloud environments
• Document support processes and resolutions for future reference, with a focus on networking and Azure cloud troubleshooting
• Provide regular progress updates to customers, keeping them informed on the status of their issues and solutions

About you

To set you up for success, we are looking for the following skills and experience:

• Proven experience as a 2nd Line Support Engineer or similar role in an IT environment, with specific experience in networking and Azure support
• Knowledge of Cisco, Juniper or Fortinet networking equipment and systems is highly advantageous
• Hands-on experience with Microsoft Azure services, such as virtual machines, networking, and storage, is preferred
• Experience in a Support/Service/Helpdesk environment, handling both networking and cloud-related technical issues
• Familiarity with networking protocols (TCP/IP, DNS, DHCP) and hardware
• Strong troubleshooting skills in both on-premises and cloud environments
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Administrator Associate, or equivalent networking certifications (e.g., Cisco CCNA) are a plus

About our benefits

Apart from great parties, team spirit and a positive mindset, we also have:

• Competitive salary & Bonus system
• Additional health insurance and Life Insurance
• Food vouchers & Transport Allowance
• Well-being Program & Multisport card
• Referral and baby bonus
• Paid holiday days increasing in time.
• Language courses
• Free access to LinkedIn Learning Platform
• Great career growth and development opportunities
• Hybrid type of work
• Modern office space with free coffee and hot beverages
• Company discounts
• Recognition awards

Don’t believe us? Apply now and see for yourself.