2nd Line Network Engineer Sofia/hybrid Around 3800-5000 BGN net/month + bonus + food vouchers 150 BGN net/month

Nordic Recruitment & Consulting offers efficient IT and Cyber Security recruitment and business consulting in Bulgaria - and beyond.

Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.

The client company is an American technology giant and its offerings include cyber security solutions, cloud infrastructure solutions, business applications, communications and collaborations, backup and disaster recovery, professional services, management and training solutions, digital solutions and managed services. About the role We’re looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), Fortinet, and Juniper technologies to join our skilled support team. You’ll play a key role in diagnosing, troubleshooting, and resolving complex network and infrastructure issues, as well as assisting with Azure cloud services. As a 2nd Line Support Engineer, you will:

• Provide 2nd line technical support to customers, focusing on network infrastructure including Cisco (Routers, Switches, Firewalls), Fortinet (FortiGate), and Juniper platforms
• Manage incidents, troubleshoot connectivity and configuration issues, and escalate when necessary to 3rd line engineers or vendor support
• Assist in the deployment, configuration, and maintenance of secure and scalable network solutions
• Support Azure-based environments, including virtual networking, compute, and storage components
• Implement and troubleshoot security configurations such as firewall policies, VPNs, and ACLs
• Contribute to continuous service improvement by documenting procedures and updating technical knowledge bases
• Maintain clear communication with clients, providing regular updates and ensuring satisfaction with resolutions
• Ensure compliance with internal standards, customer SLAs, and security best practices

About you To set you up for success, we are looking for the following skills and experience:

• Proven experience in a 2nd line network support or similar technical support role
• Strong understanding and hands-on experience with Cisco networking devices – CCNA certification minimum required
• Experience working with Fortinet (preferably FortiGate firewalls) and Juniper equipment in a support or implementation capacity
• Solid grasp of networking protocols including TCP/IP, DHCP, DNS, OSPF, BGP, VLANs, and VPNs
• Familiarity with Microsoft Azure services, particularly networking and infrastructure components, is desirable
• Excellent problem-solving, analytical, and communication skills
• Experience in a service desk or managed services environment is preferred
• Ability to manage priorities and deliver quality support under pressure

Desirable Certifications

• Cisco CCNP or progressing toward it
• Fortinet NSE 4 or above
• Juniper JNCIA or higher
• Microsoft Certified: Azure Administrator Associate

Nordic Recruitment & Consulting's recruitment rights and activities are based upon Recruitment Licence No. 2022 (issued 01.04.2016). Services of Nordic Recruitment & Consulting are fully free for the candidates.