Guided by 35+ years of experience and a customer-obsessed approach, Sitel offers tailored customer care solutions and is redefining and transforming the contact center and the associate experience. Sitel’s 100,000+ passionate and talented associates support more than 450 clients in 50 languages from more than 120 facilities strategically located in 29 countries.

Experience is everything at Sitel Group – it’s what sets us apart from the rest.

For one of our projects in our office in Varna we are looking for passionate and customer oriented Customer service representative with English.

Your Responsibilities:

• Respond to and resolve a wide variety of consumer queries by phone and email.
• Provide friendly and efficient customer service support in English language;
• Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
• Maintain accuracy and security of customer information on the database;
• Proactively provide support and assistance to colleagues and work together as a team.

The candidate:

• Has excellent level of spoken and written English (C1);
• Has strong assertiveness and ability to demonstrate customer focus and empathy to minimize possible customer frustration;
• Has excellent communication skills, attention to detail;
• Is reliable, organized, self-motivated person;
• Can adapt quickly to changes in products, process and technology;
• Has proven track record of excellent attendance and time-keeping;
• Experience in a customer facing role is a plus.

SITEL Varna OFFERS YOU:

• Competitive remuneration scheme;
• Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
• To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
• Entitlement to company internal training and development accordingly global standards;

The recruitment process is entirely REMOTE. We are looking forward to receiving your application!

By applying for our vacancies, it is considered that you give your explicit consent for your personal data to be processed, used, and kept for the purposes of the recruitment at Sitel.