Inside Sales Supervisor

• *All interviews will be conducted remotely (online or by phone).

Join a global company that builds intuitive technology helping businesses communicate with their customers and manage their money. The company develops tools that enable merchants to easily see, organize, and receive payments, turning complex financial processes into clear, efficient, and user friendly experiences.

We’re looking for an Inside Sales Supervisor to lead, coach, and support our Inside Sales team. In this role, you will guide a team of sales specialists working with inbound leads, generating outbound sales opportunities, and managing a consultative sales journey with clients. You will play a key role in driving sales performance, supporting team development, and contributing to the company’s continued growth.

What you will do in this role:

• Take day to day ownership of the inside sales team’s performance, ensuring achievement of sales targets through outbound phone and email activities.
• Drive sales performance by monitoring conversion rates, pipeline health, and individual productivity, not just activity volume.
• Support lead management and sales prioritization by guiding the team on which prospects, segments, or campaigns to focus on to maximize results.
• Coordinate and execute outbound sales campaigns, ensuring the required pace, quality, and commercial focus across the team.
• Actively analyze market feedback, client objections, and sales outcomes, escalating insights and improvement opportunities to management.
• Lead, coach, and develop team members through regular feedback, performance reviews, and hands on support, fostering a high performance sales culture.
• Own operational and administrative sales responsibilities, including CRM hygiene, reporting, forecasting inputs, and performance tracking.
• Collaborate with internal stakeholders (Marketing, Operations, Quality, Training) to align lead generation efforts, sales messaging, and execution.

What skills are needed:

• Proven experience in an Inside Sales, Sales Supervisor, or Team Lead role, ideally in a phone and email driven sales environment.
• Demonstrated ability to lead, coach, and develop sales teams, driving performance, accountability, and engagement.
• Strong commercial mindset, with the ability to focus on sales targets, conversion rates, and pipeline health, not just activity metrics.
• Hands on experience working with CRM systems and a data driven approach to monitoring KPIs and improving performance.
• Excellent communication, coaching, and interpersonal skills, with the ability to deliver clear feedback to both top performers and underperformers.
• Strong organizational and time management skills, able to manage daily operations while keeping a clear focus on sales results.
• Ability to balance sales execution and operational responsibilities, including reporting, performance tracking, and process adherence.
• Proactive, results driven mindset with a strong sense of ownership and continuous improvement.
• Experience working with international clients or across multiple markets is considered an advantage.
• Fluency in English. Аdditional languages (French or Italian) are a plus.

What we offer:

• Competitive salary and performance based bonuses.
• Referral bonuses.
• Fixed working hours.
• Full onboarding and leadership training programs.
• Digital food vouchers.
• Additional health insurance and an extensive package of social benefits.
• Exclusive employee discounts & partner offers.
• Supportive, innovative, and open-minded management team.
• Opportunities for professional growth and leadership development.
• Permanent, full time employment.