Работа Customer Technical Support Specialist
25 нови обяви за работа
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Technical Implementation Engineer Level 3 Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business e...
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METRO Cash & Carry is the leading international self-service wholesale company. Day in, day out, our wholesale stores offer a customer-tailored assortment and innovative concepts. Help shape the future of wholesale and apply to work at METRO Burgas a...
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3,180 лв / месец (нето) от работодател
Technical Support Specialist with German If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further! Join us and get 1000 BGN bonus...
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3,180 лв / месец (нето) от работодател
Technical Support Specialist Level 2 with German Our client is a leader in the telecommunication market and we are expanding the team of Technical Support Specialists with German language. Join us and get your sign on bonus of 1 000 BGN. Main resp...
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Fantastic Services is an international company, a multi-operational business, which presently operates in 3 countries, on three continents: the United Kingdom, Australia, and the USA, where we provide a wide range of services to homeowners and commer...
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3,180 лв / месец (нето) от работодател
Our client is a leading BPO company dedicated to providing innovative solutions to top-notch clients. They pride themselves on their commitment to excellence and customer satisfaction. Position Overview: We, as a recruiting agency, are currently se...
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Technical support expert with czech or german and english - standard shifts & hybrid option
Астреа Рикрутмънт Eоодгр. София
2,250 лв - 2,730 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that w...
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Unleash Your Passion for Technology! Are you enthralled by cutting-edge gadgets and software? If yes, we have the perfect role for you! As we aim to scale our Sofia service delivery center, we're scouting for Technical Support Specialists to provid...
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2,410 лв - 2,730 лв / месец (нето) от работодател
24/7 1st line Technical Support Agent Sofia/office / 37-40.000 BGN gross/year + 15% bonus Nordic Recruitment & Consulting offers efficient IT and Cyber Security recruitment and business consulting in Bulgaria - and beyond. Having long experience in...
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Technical Support Specialist 2nd Level with German for AVAYA AVAYA is one of the biggest providers of business communications, specifically unified communications (UC), contact center (CC), and services (world leader in IP telephony). We're looking ...
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About DXC Bulgaria We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comf...
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2,410 лв - 2,640 лв / месец (нето) от работодател
As a premier recruiting agency, we are thrilled to offer an exceptional opportunity to join a leading BPO company with a global presence. They offer you a chance to work for a very exciting FinTech project. With a strong and stable presence in Bulgar...
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About us: Bulwork is the first IT & TELCO recruitment agency in Bulgaria with more than 23 years of significant presence in the market. The company has established a reputation for delivering high-quality services to candidates and clients. The comp...
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Technical Support Specialist 1st Level with German for AVAYA AVAYA is one of the biggest providers of business communications, specifically unified communications (UC), contact center (CC), and services (world leader in IP telephony). We're looking ...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.
We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 22 000 people in 32 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
Why us?
No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.
We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.
What you will be doing:
We are looking for a Technical Implementation Engineer Level 3 for our team who is dealing with technical client delivery tasks, system upgrades, server patching, security improvements, vulnerabilities and risk prevention.
Implementing various delivery tasks that include, but are not limited to: client onboarding, software upgrades, solutions implementation;
Working closely with internal and external clients via e-mail;
Participating in various technical project support activities;
Using and fine-tune automation tools that are used by Delivery and Support team members;
Communicating with all key stakeholders on the status and progress of the due tasks with clear actions and timescales;
Proactively recommending improvements to prevent incidents arising and to increase customer satisfaction;
Ownership of delivery tasks as per the role responsibility matrix;
Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release.
Identifying and escalating risks and issues to management and stakeholders from different teams;
Architecting and implementing changes into live environments;
Maintaining documentation of various activities that are performed by the Delivery team;
Implementing changes to client solutions once live;
Act as a subject matter expert for cases and incidents for anything considered as part of the roles and responsibilities of the team.
What you will bring:
Degree or equivalent standard, with a technical background e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology;
Good experience in the field of client delivery and support;
Excellent communication skills, including proficiency in writing reports and presenting technical work;
An innovative and inquisitive mind, focused on addressing and solving technical tasks and problems through optimization and automation;
Working knowledge of SQL; (Oracle);
Working knowledge RHEL – style operating systems;
Working knowledge of Linux servers;
Knowledge of automation tools Ansible/Bash;
Working knowledge of HTTPS and TLS;
Knowledge of Amazon Web Services (AWS) Cloud platform;
Fluency in English both written and verbal.
It will be considered an advantage if you have:
Experience with ServiceNow change management and Jira incidents/tasks;
Understanding of ITIL terminology and the ability to work in an ITIL focused environment;
Working knowledge of networking (TCP/IP stack, OSI model, loadbalancing, NAT);
Experience with JSON and/or XML.
Средна заплата за сектора
2,360 лв / месец (изчислена от Yox)
Средна работна заплата за града изчислена от YOX
500 лв / месец
6,000 лв / месец
Мнения и оценки от служители
Финален преглед
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