OVERVIEW OF DUTIES

• Takes reservations over the phone, by fax or internet, and handles all associated operations
• Increases and optimises room sales in line with the brand and hotel's sales policy

MAIN RESPONSIBILITIES

• Provides a friendly and personal welcome for guests
• Makes every effort to meet customers' needs to conclude a sale
• Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
• Transforms a request for information into a potential reservation as soon as there is an opportunity
• Presents the brand and/or Group's loyalty program to customers; adapts the sales pitch to each customer
• Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
• Handles reservations by applying the various step-by-step processes defined by the brand
• Enters reservation details precisely and correctly
• Ensures that information is passed on to the people concerned
• Confirms the reservation; takes care over written communications

SPECIFIC REQUIREMENTS

• Preferably diploma or degree in hospitality
• Preferably has 1 or 2 years' experience in a customer service or telephone contact position
• Accessible to beginners, with on-the-job training
• Knowledge of Opera PMS and distribution tools will be considered as an advantage
• Knowledge of the hospitality sector will be considered as an advantage
• Computer literate: desktop applications and internet
• Fluent in the national language, good working knowledge of English
• A third language would be a plus

PERSONALITY AND SKILLS

• Guest oriented and service minded
• Good listening and analytical skills, attentive
• Commercial know-how
• Diplomacy and self-control
• Self-confidence
• Dynamic
• Confident speaking skills
• Excellent telephone manner
• Ability to work well under pressure
• Good team player

WE OFFER

Competitive remuneration and attractive bonus system Interesting and challenging job and Career development opportunity in in the worldwide AccorHotels network

Only short-listed candidates will be contacted.