Работа Technical Support Engineer
30 нови обяви за работа
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2,020 лв - 3,180 лв / месец (нето) от работодател
Human Power BG is an HR agency that offers consultations and recruitment for some of the best companies in Bulgaria. ~~~ Your new workplace: Our Client is a global technology company, with offices in Bulgaria and USA, which focuses on creating and im...
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Technical Support Engineer (Level 3) Company Description Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial ins...
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Company Description Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide. By becoming a pa...
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Company Description Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide. By becoming a pa...
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Our partner is a global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Their payments solution is available through a simple integration, offering a diverse range of features and local payment methods,...
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We are BULWORK: The first IT & TELCO recruitment agency in Bulgaria with more than 23 years of stable presence in the market. We have established a reputation for delivering high-quality services both to clients and candidates. We respect the candid...
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Application Support Engineer It's your life. It's your opportunity. # MakeITHappen Did you know that A1 Bulgaria is working on international projects as well? Our wide portfolio has long past the telecom services, and we are now offering digital ...
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Company Description Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connec...
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IT Support Specialist About us: When we started myPOS we believed that all businesses and entrepreneurs should be able to leverage the power of card payments and modern technology to grow and thrive. Now we are proud to say that 10 years later we b...
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1st Line Technical Support Analyst with Turkish Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a busi...
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About DXC Bulgaria We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comf...
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Irobot support specialist with dutch and english - work from anywhere in bulgaria
Telus International BulgariaYou are excited about the innovations and you wanna be part of the Robotic Revolution? Do you want to Work From Anywhere in Bulgaria? If your answer is YES - join the leader of the CX (Customer Experience) sector TELUS International Bulgaria! As a...
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Player support specialist with german and english (only written support)
Telus International BulgariaTELUS International Bulgaria is looking for passionate player support specialists for Supercell Account. Join our growing TELUS team supporting Clash of Clans, Clash Royale, Brawl Stars, Hay Day & Boom Beach - get the job you will enjoy! A typical ...
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2,730 лв / месец (нето) от работодател
Hey there! We offer you a spot in a leading company dedicated to providing innovative solutions to their clients. The position is for a world-renewed platform and now they are seeking a highly motivated and skilled individual to join the team as a Te...
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Backoffice player support specialist with dutch, czech, lithuanian, german or turkish and english
Астреа Рикрутмънт Eоодгр. София
1,780 лв - 1,940 лв / месец (нето) от работодател
At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that w...
Какво е това?
Това е изчисление на Yox за приблизителната работна заплата за тази позиция. Посочената стойност не е потвърдена от работодателя и може да се различава с реалната стойност на предлаганото възнаграждение.
Как се смята?
Изчислена Заплата е приблизителната стойност на възнаграждение за конкретната позиция на базата на данни от стотици хиляди обявени заплати по професия за последните 2 години. В Yox се предоставя и информация за заплатите от служители, която също е част от изчислението.
Защо тази информация е полезна?
Можеш да разбереш приблизителната заплата за тази позиция. Можеш и да филтрираш списъкът с обявите за работа по размер на работната заплата.
Пълно описание
Your new role: As a Technical Customer Support Engineer you will be responsible for handling customers` requests and driving resolution of cases pertaining mainly to technical issues. Shift work schedule is applied.The Engineer collaborates closely with Product Development, Quality Assurance, Sales and Manufacturing departments. The role reports directly to the Customer Support Manager.
Responsibilities:
- Handles customer requests via e-mail, phone, or chat ensuring that the customer is attended in a timely manner, and that requests are captured accurately;
- Provides technical assistance to security professionals in the areas of installation, configuration and troubleshooting for both - hardware and software solutions;
- Diagnoses and troubleshoots problems, and drives resolution of customer issues from the initial contact to case closure;
- Documents cases and key takeaways and contributes to the development of internal knowledge base to improve our customer service and problem management processes;
- Tests and evaluates pre-released devices developed by M2M Services;
Requirements:
- Bachelor’s degree or equivalent qualification - technical background or electronics;
- Experience in the field of Technical Support, Customer Service, or similar customer-facing role is an advantage;
- Excellent written and spoken communication in English, as well as strong interpersonal skills;
- Outstanding attention to detail, focus on accuracy and analytical approach;
The company offers:
- Join a stable, constantly growing global company;
- Work locally – impact globally. Challenge yourself to grow professionally while having a key role in the execution of international projects;
- Shift work schedule - 24/7 (09:00 - 18:00 / 16:00 - 01:00 + future night shifts);
- Friendly and dynamic working environment;
- A year-end bonus (13th salary);
- Additional premium health insurance package;
- Membership card for a number of sport venues;
- Dedicated free parking slot right in front of the office or public trasport card;
- Network with colleagues over complementary coffee and drinks;
We will contact only approved candidates!
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All data provided by you is protected by the meaning of the Personal Data Protection Law and will be used only for the purposes of this selection.
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Средна заплата за сектора
2,020 лв ~ 3,180 лв / месец
Посочена от работодателя
500 лв / месец
6,000 лв / месец
Служител в бюро за помощ за икт/служителка в бюро за помощ за икт
Служителите в бюрата за помощ за ИКТ предоставят техническо съдействие на потребителите на компютри, отговарят на въпроси или разрешават компютърните проблеми за клиентите по телефон или по електронен път. Те оказват съдействие във връзка с използването на компютърен хардуер и софтуер.
Необходими основни умения
- гарантиране на удовлетвореността на клиентите
- поддържане на информираност за продуктова информация
- намиране на решения на проблеми
- общуване с потребители
- управление на график за задачи
- поддържане на работен архив
Необходими основни знания
- характеристики на продуктите
- изисквания за потребител на ИКТ система
- разбиране на продукта
- характеристики на услугите
Финален преглед
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