At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for Customer Support Specialist with Danish or German or English (Remote).

Key Responsibilities:

• Support customers via phone, email, and chat, ensuring clear, timely, and accurate assistance;
• Handle inquiries related to money transfers and transactions, or escalate to the right team when needed;
• Troubleshoot and resolve basic technical issues with devices, software, and connectivity;
• Maintain professional, friendly communication while meeting service quality standards;
• Share information about useful products and services, adding value through service;
• Keep customer records accurate and up to date using specialized support tools.

Requirements:

• Strong command of Danish, German, or English (B2-C1 level);
• Previous experience in customer or technical support is a plus;
• Problem-solving mindset and ability to manage both service and technical inquiries;
• Excellent communication skills and a customer-focused attitude;
• Flexibility to work rotating day and late shifts (no night shifts);
• Comfortable working fully remote and navigating different software systems.

What our client offers:

• Competitive salary and benefits package;
• Different shifts throughout the day;
• Includes additional health and vision insurance;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Career growth and development opportunities;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).