At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – one of the biggest providers of digital solutions, AI automation, and customer experience services, helping global brands deliver top digital experiences in fintech, high-tech, tourism, and gaming, we are looking for – Client Services Consultant with Polish or Italian or Irish and English .

Key Responsibilities:

• Deliver high-quality assistance to customers through phone, chat, and email channels;
• Guide users with everyday troubleshooting and account-related questions for different services;
• Identify customer needs, provide clear guidance, and ensure quick resolution of issues;
• Collaborate with senior teams by forwarding more complex requests when required;
• Maintain a professional, supportive, and positive approach in every interaction.

Requirements:

• Advanced knowledge of Polish, Italian, or Irish (C1);
• Upper-intermediate English (B2) for internal communication, tools, and training;
• Excellent verbal and written communication skills;
• Strong interpersonal abilities with a customer-focused and empathetic attitude;
• Comfortable using computers, navigating multiple systems, and multitasking.

What our client offers:

• Competitive salary and benefits package;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Career growth and development opportunities;
• Collaborative and inclusive workplace culture;
• Eight-hour day shifts with option for part-time.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).