About us

The cleversoft Group is a leading provider of cloud-based RegTech solutions for the financial services industry. Headquartered in Munich and with offices worldwide, we support over 1,000 financial institutions in optimizing advisory, compliance and regulatory processes through fully digital end-to-end solutions and AI-based financial crime prevention.

Are you ready to break new ground with us? Then join us and help us strengthen our Supervisory Services team in Sofia as a Business Analyst.

Responsibilities

• Gather, analyze and define client’s business requirements;
• Interpret complex information and structures, such as regulations and client landscapes;
• Implement business-driven changes within calculation models and client-specific configurations;
• Analyze the impact of changes on software functionality and calculations;
• Support clients and internal teams with product related questions;
• Guide development and testing teams throughout the implementation process to ensure accurate translation of requirements.
• Provide support to clients and internal teams by answering product-related questions and resolving issues.
• Guide the development and testing teams throughout the implementation process, ensuring accurate translation of requirements;
• Continuously improve to enhance efficiency and to streamline our processes; anticipate client needs and suggest additional functionality that can improve the services;
• Participate in occasional travel within Europe for on-site client visits.

Requirements

• Bachelor’s degree or higher, preferably in Business, Information Technology, or a related field;
• Minimum of 3 years’ experience as a Business Analyst or similar role, ideally in a software or tech-driven environment;
• Proven experience in a client-facing role;
• Proficiency in Microsoft Excel and familiarity with data analysis or reporting tools;
• Excellent written and verbal communication skills in English;
• Strong communication skills – ability to interpret and communicate complex information clearly and accurately, with technical and non-technical stakeholders;
• Perseverance and analytical thinking to effectively resolve complex challenges;
• Experience writing clear, structured technical documentation for internal and external stakeholders;
• Proficiency in creating flowcharts, diagrams, and visual models (e.g., UML use case diagrams);
• Familiarity with software development processes (Agile/Scrum preferred);
• A collaborative approach with a willingness to contribute ideas and support continuous improvement;
• A proactive, solutions-oriented mindset, with willingness to take ownership and the ability to stay composed under pressure;
• Basic understanding of SQL, Python, or R is a plus.

We Offer

• Working in a team of enthusiastic professionals, in a pleasant working environment;
• Project and teamwork providing cross-field experience;
• 25 paid vacation days annually;
• Flexible work schedule allowing up to 50% work from home;
• Opportunities for training, customer engagement, and conference participation;
• Interview process with your future teammates;
• Possibility for high impact and fast personal growth;
• Competitive salary + employee benefits, e.g., a multisport card, additional medical insurance, etc.

If you are motivated by this job opportunity, please send your complete application documents in English. Only short-listed applicants will be contacted.

cleversoft is an equal opportunity employer. We do not discriminate against any applicant or employee based on gender, sexual orientation, race, religion, belief, disability, or any other legally protected characteristic. We are committed to hiring the best candidates for our positions, regardless of these factors.